Shipping policy

Shipping & Returns

Welcome to Pinktoe.Store! Below you’ll find our policies on order processing, shipping, tracking, returns, and refunds for orders fulfilled via AutoDS. If you still have questions, email support@pinktoe.store — we’re happy to help.

Order Processing via AutoDS

Made to order from trusted suppliers: Items are sourced and shipped by our vetted supplier network via AutoDS.
Processing time: 1–5 business days (supplier handling, pick/pack, label creation).
Multiple suppliers: Your order may ship in separate packages at no extra cost.
Order edits/cancellations: We can usually help within 2 hours of purchase before the supplier starts fulfillment. After that, changes/cancellations aren’t guaranteed. Email support@pinktoe.store ASAP with the subject “URGENT: Edit/Cancel Order #XXXX.”

Processing time is separate from transit time.

Shipping Regions & Estimates

Shipping speed depends on the item, supplier location, and destination. Common carriers include USPS, UPS, FedEx, DHL, Royal Mail, Evri, and local postal services.

Estimated Transit Times (after processing):

Region	Standard Shipping
United States	5–12 business days
United Kingdom	5–12 business days
European Union	7–15 business days
Canada	7–15 business days
Australia & NZ	7–15 business days
Rest of World	10–20 business days

Rates: Calculated at checkout by item, weight, and destination.
Expedited shipping: May not be available for all items. If shown at checkout, ETA will reflect the faster option.
Holiday peaks: Add 2–4 business days to the estimates above.

Tracking Your Order

You’ll receive a shipping confirmation email with a tracking number when the supplier ships your item.
Tracking may take 24–72 hours to display movement after label creation (supplier → carrier handoff).
If you didn’t receive tracking, check spam or email support@pinktoe.store with your Order #.

Address Accuracy & Undeliverable Packages

Please double-check your shipping address at checkout.
If a package is returned due to an incorrect/undeliverable address, we can reship to a corrected address; additional shipping charges may apply.
Address updates are only possible before the supplier ships.

Customs, Duties & Taxes (International Orders)

International shipments may incur customs duties, VAT, or import taxes collected by your local authority upon delivery.
These fees are not charged by Pinktoe.Store and are the recipient’s responsibility.
Refusal to pay duties may result in the package being returned or abandoned per carrier policy.