Refund policy

Returns, Exchanges & Refunds

Because we operate via AutoDS, returns must be coordinated with the originating supplier.

Eligible for Free Replacement or Refund (within 30 days of delivery)

Item arrived damaged or defective
Wrong item or wrong variant received (size/shade/style differs from order)
Package lost in transit (confirmed by carrier/investigation)

Not Eligible

Buyer’s remorse (changed mind)
Opened or used beauty/personal-care items (for hygiene reasons)
Wrong size/shade ordered (if the item received matches your order confirmation)
Normal wear, misuse, or damage occurring after delivery

Unopened & unused items may be considered for return case-by-case if the supplier authorizes it. A return shipping fee and/or restocking fee may apply per supplier policy.

What We Need to Help Fast

Order number
Photos of the full item and the specific issue (plus packaging/label if damaged)
Brief description of the problem

Timeline: Once approved, replacements are shipped promptly; refunds usually post 5–7 business days after processing.

How to Start a Return or Issue Report

Email returns@pinktoe.store with the subject “Return/Issue – Order #XXXX.” Include your details and photos. We’ll respond within 1 business day with next steps and, if needed, a supplier-specific RMA (Return Merchandise Authorization) and return address.

Do not ship returns to Pinktoe’s office address — we’ll provide the correct supplier return address if a physical return is required. In many damaged/defect cases, suppliers approve replacement without return after photo verification.

Damaged, Defective, or Incorrect Items

If your item isn’t perfect, we’ll make it right. Please report within 7 days of delivery (the sooner the better). After verification, choose a free replacement or a refund to your original payment method.

Lost or Stalled Shipments

If tracking shows no movement for 10+ business days (domestic) or 15+ business days (international), contact us. We’ll open an investigation with the supplier/carrier via AutoDS. If confirmed lost, we’ll reship or refund.

Cancellations & Changes

2-hour window after ordering for cancellations/edits (before fulfillment starts).
After the supplier begins processing, cancellation isn’t guaranteed. We’ll try our best, but success depends on supplier status.

Product Availability, Split Shipments & Packaging

Inventory changes fast; if an item is unexpectedly out of stock, we’ll notify you with an ETA, a recommended alternative, or a refund.
Your order may arrive in multiple packages and, in some cases, supplier-branded packaging. We strive for neutral packing whenever possible.