Shipping & Returns

Welcome to Pinktoe.Store! Below you’ll find our policies on order processing, shipping, tracking, returns, and refunds for orders fulfilled via AutoDS. If you still have questions, email support@pinktoe.store — we’re happy to help.

1) Order Processing via AutoDS

• Made to order from trusted suppliers: Items are sourced and shipped by our vetted supplier network via AutoDS.

• Processing time: 1–5 business days (supplier handling, pick/pack, label creation).

• Multiple suppliers: Your order may ship in separate packages at no extra cost.

• Order edits/cancellations: We can usually help within 2 hours of purchase before the supplier starts fulfillment. After that, changes/cancellations aren’t guaranteed. Email support@pinktoe.store ASAP with the subject “URGENT: Edit/Cancel Order #XXXX.”

Processing time is separate from transit time.

2) Shipping Regions & Estimates

Shipping speed depends on the item, supplier location, and destination. Common carriers include USPS, UPS, FedEx, DHL, Royal Mail, Evri, and local postal services.

Estimated Transit Times (after processing):

• Rates: Calculated at checkout by item, weight, and destination.

• Expedited shipping: May not be available for all items. If shown at checkout, ETA will reflect the faster option.

• Holiday peaks: Add 2–4 business days to the estimates above.

3) Tracking Your Order

• You’ll receive a shipping confirmation email with a tracking number when the supplier ships your item.

• Tracking may take 24–72 hours to display movement after label creation (supplier → carrier handoff).

• If you didn’t receive tracking, check spam or email support@pinktoe.store with your Order #.

4) Address Accuracy & Undeliverable Packages

• Please double-check your shipping address at checkout.

• If a package is returned due to an incorrect/undeliverable address, we can reship to a corrected address; additional shipping charges may apply.

• Address updates are only possible before the supplier ships.

5) Customs, Duties & Taxes (International Orders)

• International shipments may incur customs duties, VAT, or import taxes collected by your local authority upon delivery.

• These fees are not charged by Pinktoe.Store and are the recipient’s responsibility.

• Refusal to pay duties may result in the package being returned or abandoned per carrier policy.

6) Returns, Exchanges & Refunds

Because we operate via AutoDS, returns must be coordinated with the originating supplier.

Eligible for Free Replacement or Refund (within 30 days of delivery)

• Item arrived damaged or defective

• Wrong item or wrong variant received (size/shade/style differs from order)

• Package lost in transit (confirmed by carrier/investigation)

Not Eligible

• Buyer’s remorse (changed mind)

• Opened or used beauty/personal-care items (for hygiene reasons)

• Wrong size/shade ordered (if the item received matches your order confirmation)

• Normal wear, misuse, or damage occurring after delivery

Unopened & unused items may be considered for return case-by-case if the supplier authorizes it. A return shipping fee and/or restocking fee may apply per supplier policy.

What We Need to Help Fast

• Order number

• Photos of the full item and the specific issue (plus packaging/label if damaged)

• Brief description of the problem

Timeline: Once approved, replacements are shipped promptly; refunds usually post 5–7 business days after processing.

7) How to Start a Return or Issue Report

Email returns@pinktoe.store with the subject “Return/Issue – Order #XXXX.” Include your details and photos. We’ll respond within 1 business day with next steps and, if needed, a supplier-specific RMA (Return Merchandise Authorization) and return address.

Do not ship returns to Pinktoe’s office address — we’ll provide the correct supplier return address if a physical return is required. In many damaged/defect cases, suppliers approve replacement without return after photo verification.

8) Damaged, Defective, or Incorrect Items

If your item isn’t perfect, we’ll make it right. Please report within 7 days of delivery (the sooner the better). After verification, choose a free replacement or a refund to your original payment method.

9) Lost or Stalled Shipments

If tracking shows no movement for 10+ business days (domestic) or 15+ business days (international), contact us. We’ll open an investigation with the supplier/carrier via AutoDS. If confirmed lost, we’ll reship or refund.

10) Cancellations & Changes

• 2-hour window after ordering for cancellations/edits (before fulfillment starts).

• After the supplier begins processing, cancellation isn’t guaranteed. We’ll try our best, but success depends on supplier status.

11) Product Availability, Split Shipments & Packaging

• Inventory changes fast; if an item is unexpectedly out of stock, we’ll notify you with an ETA, a recommended alternative, or a refund.

• Your order may arrive in multiple packages and, in some cases, supplier-branded packaging. We strive for neutral packing whenever possible.